Phone system & AI receptionist for UK E-commerce & retail

UK online retailers use Silux Call to fix one expensive problem: order enquiry spikes, returns handling, peak-season call surge. It is a UK-hosted VoIP and AI-receptionist platform aligned with PCI DSS, UK GDPR, Consumer Rights Act, built for the 31 January 2027 PSTN switch-off, and priced in GBP from a free seat upward.

PCI DTMF redaction for phone orders
Shopify / WooCommerce webhooks
Seasonal overflow AI receptionist
WhatsApp + SMS order updates
Skill-based returns routing
Start 30-day free trial — no cardCompare providers

Compliance for E-commerce & retail

Silux Call is aligned with PCI DSS, UK GDPR, Consumer Rights Act. Recording carries a consent prompt, is encrypted at rest, and exports as an auditor-ready PDF in one click — the evidence online retailers need at inspection or renewal.

Why E-commerce & retail pick us

  • UK-domestic — GBP billing, UK support, UK DDIs from every area code.
  • AI receptionist bundled (vs £499 standalone) — answers the calls you cannot.
  • PCI DSS, UK GDPR, Consumer Rights Act-aligned compliance reporter — one-click PDF for auditors.
  • Free seat + Pay-as-you-go — try before you commit, no contract.
  • Open API + Stripe-native billing — for agencies who white-label us.

FAQs — E-commerce & retail

Why do UK online retailers need a modern phone system?

Order enquiry spikes, returns handling, peak-season call surge. Silux Call solves this with pci dtmf redaction for phone orders and shopify / woocommerce webhooks, on a UK-hosted platform that is ready for the 2027 PSTN switch-off.

Is Silux Call compliant for e-commerce & retail?

Silux Call is aligned with PCI DSS, UK GDPR, Consumer Rights Act. It ships consent-prompt call recording, encryption at rest, and a one-click compliance reporter PDF that auditors and regulators accept.

How much does Silux Call cost for a online retailer?

From a free seat tier and Pay-as-you-go at £0.02/min, up to Pro at £17.95/user/month with the AI receptionist add-on at £199/month flat. All GBP, no contract.

Can online retailers keep their existing numbers?

Yes — free UK number porting on Plus and above, usually within 24 hours via PAC/STAC, so online retailers move without losing a single call.

Related for E-commerce & retail

E-commerce & retail by UK city

More verticals