Phone system & AI receptionist for UK Contact centres

UK contact centres use Silux Call to fix one expensive problem: agent productivity, Ofcom predictive-dialer compliance, real-time supervision. It is a UK-hosted VoIP and AI-receptionist platform aligned with Ofcom Persistent Misuse, FCA, UK GDPR, built for the 31 January 2027 PSTN switch-off, and priced in GBP from a free seat upward.

Preview / power / predictive dialer with 3% cap
Real-time wallboards
AI in-call coaching + sentiment
AMD + voicemail drop
CRM screen-pop
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Compliance for Contact centres

Silux Call is aligned with Ofcom Persistent Misuse, FCA, UK GDPR. Recording carries a consent prompt, is encrypted at rest, and exports as an auditor-ready PDF in one click — the evidence contact centres need at inspection or renewal.

Why Contact centres pick us

  • UK-domestic — GBP billing, UK support, UK DDIs from every area code.
  • AI receptionist bundled (vs £499 standalone) — answers the calls you cannot.
  • Ofcom Persistent Misuse, FCA, UK GDPR-aligned compliance reporter — one-click PDF for auditors.
  • Free seat + Pay-as-you-go — try before you commit, no contract.
  • Open API + Stripe-native billing — for agencies who white-label us.

FAQs — Contact centres

Why do UK contact centres need a modern phone system?

Agent productivity, Ofcom predictive-dialer compliance, real-time supervision. Silux Call solves this with preview / power / predictive dialer with 3% cap and real-time wallboards, on a UK-hosted platform that is ready for the 2027 PSTN switch-off.

Is Silux Call compliant for contact centres?

Silux Call is aligned with Ofcom Persistent Misuse, FCA, UK GDPR. It ships consent-prompt call recording, encryption at rest, and a one-click compliance reporter PDF that auditors and regulators accept.

How much does Silux Call cost for a contact centre?

From a free seat tier and Pay-as-you-go at £0.02/min, up to Pro at £17.95/user/month with the AI receptionist add-on at £199/month flat. All GBP, no contract.

Can contact centres keep their existing numbers?

Yes — free UK number porting on Plus and above, usually within 24 hours via PAC/STAC, so contact centres move without losing a single call.

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