What is ACD (Automatic Call Distribution)?
ACD (Automatic Call Distribution) is the system that queues inbound calls and distributes them to agents by rules such as skill, priority or longest-idle.
Silux Call’s ACD supports skill-based routing, queue callbacks and real-time wallboards for contact-centre teams.
Also searched as: call queueing, skill based routing.
See it in Silux Call.
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