Microsoft Teams Direct Routing vs Calling Plan in the UK: which is right for you?
Direct Routing keeps Teams as the UI and brings your own carrier — typically 60-80% cheaper. Calling Plan is convenient but locks you to Microsoft pricing.
When Calling Plan is fine
Under 10 Teams users, no out-of-hours calling, no concerns about per-minute overage. Microsoft's UK Domestic Calling Plan is £6/user/month + 1,200 inclusive minutes; overage is £0.06/min.
When Direct Routing wins
10+ users, or one user that bills 1,000 min/month, or a need for UK-domestic emergency calling configuration, or a desire to use your own carrier for fraud protection. Direct Routing through Silux Call costs £0.02/min UK landline / £0.05/min UK mobile — typically 60-80% cheaper than the Microsoft inclusive overage.
The wiring
Our step-by-step PowerShell guide covers SBC registration, voice routing policy, user assignment, and the UK 999 emergency-calling policy.
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